Triage the shared sales/support inbox
- Problem
- Order status questions flood the inbox.
- How it works
- n8n classifies emails, looks up order status in the ERP, and drafts replies for a person to send.
- ROI / what to measure
- Faster response; staff focus on exceptions.
- Tools
- n8n, Microsoft Outlook, Claude API
- Est. tool cost
- n8n + API usage
- Company size
- 10-200 employees
- Difficulty
- Medium
- Sources
- Vendor documentation (see tools)
Related
Customer PO email → sales order in your MRP
Staff retype customer PDF POs into the ERP/MRP; typos and delays.
Tools: n8n, OpenAI API or Claude API, MRPeasy API
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